Shipping & Delivery
Shipping Price and Delivery Time Frames:
All orders are dispatched as signature required. Waiving this, or using an ATL (Authority To Leave) is at your own risk; replacements will not be offered if items are stolen.
Ordering multiple items may result in split deliveries based on item locations. Your order status page will show if your order has been split, and tracking information.
Our standard shipping rates and expected delivery time frames are as follows:
New Zealand orders:
Orders are shipped via NZ Post (1-4 business days delivery estimate).
- For orders under $100 | the shipping cost is $5.99
- For orders over $100 | FREE Shipping
Australian orders:
We offer DHL and Aus Post for Australian deliveries (delivery estimates will vary)
For orders under $300:
- Aus Post | the shipping cost is $15 (5-12 days business delivery estimate)
- DHL | the shipping cost is $22 (2-7 days business delivery estimate)
For orders over $300
- Aus Post | FREE Shipping (5-12 days business delivery estimate)
- DHL | the shipping cost is $10 (2-7 days business delivery estimate)
Orders are shipped via DHL (2-7 days business delivery estimate)
- For orders under $300 | the shipping cost is $25
- For orders over $300 | FREE Shipping
Rest of World:
Please contact us for a shipping quote. We can ship globally and will process your order via Paypal. We only use DHL for delivery to countries outside of New Zealand and Australia.
Shipping Terms and Policies:
Delivery Addresses: Please ensure the delivery address provided is accurate and complete. True Grit Store will not take any responsibility for orders that go missing due to incorrect delivery addresses provided.
Delivery Estimates: All delivery estimates above are indicative in nature only, and dependent on courier services operating at a standard capacity. By placing your order with True Grit Store, you agree to not hold True Grit Store liable for any loss or damage directly associated to, or in connection with any delivery delays outside of the estimated time-frame.
Delivery Problems: True Grit does not contact courier companies on the customer's behalf. Any communication regarding its delivery must be between the courier company and the customer.
Duties and Taxes: All customers outside of New Zealand are responsible for their own duties and taxes, should they be incurred.
Lost Items: In the instance that an item is deemed to be lost by the courier company, contact us and we will process a claim on your behalf. Please Note: True Grit will only handle courier claims in the event of lost items, excluding delayed deliveries.
Order Tracking: You will be sent an email detailing tracking information on the day that your order is processed. If you have not received this, please check your junk, or promotional folder.
Order Processing: Orders are processed Monday-Friday, excluding weekends and public holidays. In the event of a promotion, orders may take longer to be processed, due to high demand.
Rural Delivery: Please allow 1-5 business days in addition to the above estimates for rural deliveries. As rural delivery time-frames are dependent on area, carrier, and servicing times, you acknowledge that The True Grit Store is not responsible for the time-frame of delivery, and cannot be held liable any deliveries outside of the provided estimates.
Signature Required: All orders are dispatched as signature required. Waiving this, or using an ATL (Authority To Leave) is at your own risk; replacements will not be offered if items are stolen.
Split Orders: We have two locations. Our store in Invercargill and a warehouse. Ordering multiple items may result in split deliveries based on item locations. Check your order status page or tracking email for split orders and both tracking numbers.
