Unfortunately due to the automatic processing of orders, we are unable to cancel orders.

Reach out to our team and we will do what we can to help you out.

We offer Click and Collect on a range of products in our Invercargill Store!

Please wait until you have received confirmation your order is ready before coming instore.

Something you've got an eye on and it's not instore? Get in touch with the team.

Online gift cards are non-redeemable instore.

We're located at 45 Dee Street, Invercargill!

* Not all items are available instore.

We're proud to offer NZ wide and overseas shipping! Delivery times stated are estimates, and may change due to network delays.

NZ Orders:

• NZ Post 1-4 business days

Australian Orders:

The customer can choose DHL or Aus Post for delivery.

• DHL 2-5 business days
• Aus Post 5-12 business days

Pacific Island and New Caledonian Orders:

• DHL 2-7 business days

NZ Orders:

• Orders under $100 - $5.99
• Orders over $99 - Free

Australian Orders:

Orders under $300

• DHL - $22
• Aus Post - $15

Free DHL shipping over $300

Pacific Island and New Caledonian Orders:

Orders under $300 - $25

Orders over $300 - Free

Please contact us for a custom DHL quote for countries outside of NZ and Australia.

If your order has not arrived within the indicated time frame. Please contact the courier company.

True Grit does not contact courier companies on the customer's behalf. Once your order is handed over to the courier company, it is in their control and all contact regarding its delivery must be between the courier company and the customer.

Once an order is in progress, we are unable to make any changes.

Reach out to our team as soon as you are aware of the issue, and we will do what we can.

Our tracking is sent automatically to your email address.

Check your junk or promotion folder in your email for your tracking information.

You need to notify us within 3 days of receiving your order and return your order to us within 10 working days.

We'll send you our returns form, along with a delivery address, and we'll handle the rest!

Please Note: Exchange inspection times may vary.

Please email us with your intent to change your mind on your order. We cannot accept change of mind on orders already shipped.

We reserve the right to withhold a card fee (4%) for the original payment processing.

We're sorry to hear that!

Contact our team with your order number, name and issues on team@truegritstore.co.nz and we'll get back to you ASAP

Contact us with your reason for return/exchange.

Fill in the form provided to you.

Include the form with your return.

The team will assess and inspect your return upon arrival, and contact you with the outcome.

You have to cover the return freight back to us. We recommend using a tracked delivery service, and providing the team with the tracking details.

We're sorry to hear that!

Contact our team with your order number, name and issues on team@truegritstore.co.nz and we'll get back to you ASAP.

We use two warehouses to ship out our orders. Please check your tracking details for what has shipped.

Still unsure? Contact us here.

We're sorry to hear that!

Contact our team with your order number, name and issues and we'll get back to you ASAP.

Want to join the crew? Sign up here:

Head to the Login tab and click "forgot password"

Contact us if you have any trouble.

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Contact us with any questions.

We're proud to offer you a range of payment options!

*Options may differ instore and online.

• American Express
• Afterpay
• Apple Pay
• Google Pay
• Mastercard
• Paypal
• Shop Pay (Shopify)
• Union Pay
• Visa